Click For Online Quote

Frequently Asked Questions

My projector is not working when I turn it on

Make sure the outlet in which the projector is connected has power, and that the projection lamp is good. Some projectors also have "indicator" or "status" LED lights on the control panel. If this light is on or flashing p lease refer to your owner's manual for solutions and explanations.

I'm getting no signal or picture

Upon setting up your equipment it is very important that you turn on the projector first. You will see a blank projection image, now turn on the computer, (confirm your cables are connected properly). When using a lap top computer you may need to disable your computer's display screen. First locate the "function" key at the top of your keypad that reads "LCD", "CRT" or it may have an icon that resembles a computer monitor. By pressing the "FN" key and the corresponding "function" key you will be able to obtain the image from the projector only. This is known as "toggling" the image.

My screen is scrolling or I'm only getting a partial image

This is normally caused by the computer's resolution not being completely compatible with the projector's resolution. You will need to adjust your computer's resolution to match the projector. (the projector's resolution can be found in the "specifications" page of the projector owner's manual.) You will be able to access the computer's resolution and make changes by performing the following steps:

For Windows '95 - Go to the "Start" icon on the desktop area of the computer and click. Select "Settings", "Control Panel" and then click on "Display". Choose the "Settings" tab and locate the slide bar that represents the computers current resolution. (example 800 X 600) Change the resolution to match that of the projector and click "OK". You will need to restart your computer to apply the changes. For Other Windows - Go into the Main Window, double click on "Windows Setup", choose "Change Systems Settings" from the "Options" menu, choose "Display" and change setting to match that of the projector. Restart your computer to save these changes. This can also be caused by the signal being displayed on both the computer's (laptop) LED screen and the projection screen. If you are getting poor results even after resetting the computer's resolution try to "toggle" the image by using the steps shown in the " I'm getting no signal or picture" section above. Your best results should come when the image is on the projection screen only.

My remote control will not work

Weak or dead batteries can cause numerous problems with a remote control. To maximize the life of the batteries take them out when the projector is not in use. Some projector remotes come with an "on-off" switch for the remote itself (not to be confused with the power button for the projector) turn the remote off when not in use. You should have a clear line of sight between the remote control and the projector's inferred receiver. Any obstructions will interfere with the projector's ability to pick up the remote's signal. Most remote controls also come with the ability to control your computer's mouse. To obtain the best link possible between the computer and projector connect the mouse cable (PS/2 or Serial) prior to turning "on" the equipment. Diagrams on how to wire the cables can be found in the owner's manual.

What is the life expectancy of the lamp?

Average lamp hours range from 1,500 to 2,000 hours although new lamp technology promises 6,000 hours. The lamp life of different projectors varies. Most projectors use a lamp hour counter to track the number of hours of lamp use. Check the projector's on-screen menu to determine the number of lamp hours used. After so many hours of use, the lamp life LED on the projector illuminates or the projector simply will not ignite the lamp, indicating that the lamp should be replaced.

My projector powers off erratically. What is causing this?

This problem can be caused by improper seating of the lamp assembly. The solution is to re-install the lamp assembly correctly. Please consult your owners manual for instructions on replacing the lamp unit and re-installing your existing lamp. If the problem is not corrected by doing so, then the projector may need service.